FAQ

How do I send the ashes to you?

We only need a small amount of ashes, about a teaspoon. Please place the ashes in a plastic zip-lock bag, write your name and order number with a black sharpie on the bag, and mail it to us in a bubble envelope addressed to:

See You
20687 Amar Road, Suite 2-272
Walnut, CA 91789
USA

How long will it take to receive my piece?

All silver pieces are usually in stock and send back to your home address 2 days after we receive the ashes from you. We will immediately inform you when the piece of your choice is not currently in stock and when we expect to have it back in stock.

The gold pieces will be manufactured once we receive your order, and will take about 6 to 8 weeks. We will contact you by phone or email once the piece is ready, and request that you send the ashes in at that time.

Are the jewelry waterproof?

The solidified resin that contains the ashes is "water-resistant", but NOT waterproof. It is best to not soak the jewelry piece in water, and we do recommend our customers to not swim, bathe or do dishes while wearing the jewelry.

Can the jewelry be worn while sleeping?

Rings, bracelets, earrings and pendants can be safely worn while sleeping. However, the necklaces may damage or break when worn while asleep. Especially the snake chain (113 S) is more sensitive.

How much ashes will be required?

About one teaspoon is more than enough for one jewelry piece.

Will the leftover ashes be returned to me?

Yes, the remainder of the ashes unused in the making of the jewelry will be returned to you along with your piece.

What is the process of putting the ashes into the jewelry?

Please see the METHOD section for a complete description of our process.

Will the sterling silver tarnish?

We treat all our sterling silver pieces with Rhodium coating, which will prevent tarnishing. However, we do recommend that our customers clean the jewelry piece with a silver cloth, to preserve its shine.

Are the silver pieces also available in gold?

Yes, most pieces are also available in 14 or 18 krt gold. It usually take 6 to 8 weeks to produce the piece. The prices are upon request. You can send us an email at info@seeyoumemorialjewelry.com and we will get back to you as soon as possible.

Do you offer custom-made jewelry pieces?

Yes, we very much welcome our customers to share their jewelry ideas with us, for us to create for them the custom-made piece unique to their story. Once we have an understanding of the type of piece you desire, we can give you an estimate of the time required for its production, and our pricing options. Please don't hesitate to inquire about the unlimited possibilities of our custom-made memorial jewelry.